Privacy Policy

Introduction

Riftcore Lasheron Hotel ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Information We Collect

Personal Information

• Name, address, phone number, and email address
• Credit card and payment information
• Government-issued identification details
• Reservation and stay history
• Guest preferences and special requests

Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Location data (with your consent)
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• Process reservations and provide hotel services
• Communicate with you about your stay and our services
• Improve our services and customer experience
• Send promotional materials and special offers (with consent)
• Comply with legal obligations and regulations
• Prevent fraud and ensure security

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• Service Providers: Third-party companies that help us operate our business
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Emergency Situations: To protect the safety of our guests and staff

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems and access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Compliance with industry security standards

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Consent Withdrawal: Withdraw consent for data processing

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We use:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us analyze website usage
• Functionality Cookies: Remember your preferences
• Marketing Cookies: Deliver relevant advertisements

You can manage cookie preferences through your browser settings or our cookie consent tool.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Reservation data is typically retained for 7 years for accounting and legal purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of our services after such changes constitutes acceptance of the updated policy.